Compustores Managed IT Services (“Compustores,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Statement describes how we collect, use, store, share, and protect information in connection with our managed IT services, website, and related services (collectively, the “Services”).
We understand that as a managed IT service provider, we are entrusted with sensitive information from our clients. We take this responsibility seriously and have implemented comprehensive measures to safeguard your data.
2.1 Information You Provide to Us
We may collect the following types of information when you engage with our Services:
- Business Contact Information: Names, job titles, email addresses, phone numbers, and physical addresses of your organization’s representatives.
- Account Information: Login credentials and user preferences for our services and portals.
- Service-Related Information: Details about your IT infrastructure, network configurations, hardware and software inventories, and service requirements.
- Communication Information: Content of emails, support tickets, chat messages, and phone calls with our team.
- Financial Information: Billing information, payment details, and transaction records.
2.2 Information We Collect Automatically
When you interact with our Services:
- Network and Device Information: When performing IT support or managed services, we may collect data about your networks, systems, and devices, including IP addresses, MAC addresses, device names, operating system details, and software configurations.
- Usage Information: Data about how you interact with our services, portals, and website, including login times, features used, and user activities.
- Logs and Diagnostic Information: System logs, error reports, performance data, and troubleshooting information that helps us provide technical support.
Website Data: Browser type, operating system, referring URLs, pages visited, and time spent on our website.
We use your information for the following purposes:
- Service Provision: To deliver, maintain, and improve our managed IT services.
- Support and Troubleshooting: To diagnose problems, resolve technical issues, and provide customer support.
- System Administration: To manage access to IT resources, implement security measures, and maintain system integrity.
- Communication: To respond to inquiries, provide updates, and send service-related notifications.
- Account Management: To maintain your accounts, process payments, and handle billing matters.
- Security: To protect our clients’ systems and data against security threats and unauthorized access.
- Service Improvement: To analyze service usage, identify trends, and enhance our offerings.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
We may share your information in the following circumstances:
4.1 Service Providers
We may engage trusted third-party companies and individuals to facilitate our Services, including:
- Software vendors and cloud service providers
- Security monitoring services
- Backup and disaster recovery providers
- Payment processors
- Technical support partners
These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
4.2 Business Transfers
If Compustores is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 Protection of Rights
We may disclose your information to protect the rights, property, or safety of Compustores, our clients, or others.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data at rest and in transit
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Security monitoring and incident response procedures
- Regular security training for our staff
- Physical security measures for our facilities
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of our contractual relationship with you
- Our legal obligations
- Applicable statutes of limitations
- Ongoing business needs
When we no longer need your information, we will securely delete or anonymize it.
